Articles tagged “Order Related”

What Payment Options does FireFactor Offer ?

We currently accept Visa, MasterCard, American Express, and Discover Cards. Sorry, no checks, money orders, bank or wire transfers, or purchase orders are accepted.

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Article ID: 285 | Published On: Nov 18, 2004 | 1,182 views | Rated 2 stars by 363 people

What payment options do you accept?

We currently accept all major credit cards (Visa, MasterCard, Discover, AMEX) as well as our new PayPal option. Unfortunately, we do not accept direct bank transfer as form of payment at this...

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Article ID: 525 | Published On: Nov 11, 2008 | 967 views | Rated 0 stars by 0 people

Where can I get a receipt for my order?

You will need to first login to your CoffeeCup account using the email and password originally purchased with. Once logged into your account, choose ‘Orders & Downloads’. Here you will...

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Article ID: 526 | Published On: Nov 11, 2008 | 961 views | Rated 0 stars by 0 people

I did not receive an order confirmation screen or email. What should I do?

Please contact the Sales team immediately before continuing to ensure that your order has been placed successfully and we will be happy to help.

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Article ID: 527 | Published On: Nov 11, 2008 | 1,235 views | Rated 0 stars by 0 people

My card was declined, but I see charges from you on my account. Did my order process successfully?

The charge you see on your account is a pre-authorized hold. Since our system has declined your card, the transaction will not post. The hold will drop off from your account according to your...

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Article ID: 528 | Published On: Nov 11, 2008 | 1,072 views | Rated 0 stars by 0 people

Do You Save My Shipping and Billing Addresses for Future Orders?

When you make your first purchase, you will also create your CoffeeCup user account. The information you enter will be saved in your account. To change this information, log into your account...

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Article ID: 529 | Published On: Nov 11, 2008 | 1,185 views | Rated 0 stars by 0 people

How can I track my shipment?

At this time all orders are sent via USPS and do not offer tracking numbers. We do have a shipping quote time of 7-14 business days for delivery within the United States. Orders going overseas...

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Article ID: 537 | Published On: Nov 11, 2008 | 996 views | Rated 0 stars by 0 people

What happens if my shipment is lost or stolen?

Please note that CoffeeCup is not responsible for lost or stolen packages through the mail carrier. As a courtesy, reshipment requests made within 30 days of original purchase on lost or stolen...

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Article ID: 538 | Published On: Nov 11, 2008 | 948 views | Rated 0 stars by 0 people

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