Articles tagged “FAQ”

How many computers can I install one license purhcase on?

With a single license purchase, you can install the software on up to three computers at one time that are under your sole operation. This allows you to use the software on your home computer,...

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Article ID: 521 | Published On: Nov 11, 2008 | 1,469 views | Rated 5 stars by 3 people

Can I Use Shopping Cart Creator on an Existing Website?

Shopping Cart Creator generates all the files you need to run your online shop, which means it can be used as a standalone Website. Additionally, the Pages tool gives you the option to add up...

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Article ID: 573 | Published On: Dec 10, 2008 | 3,089 views | Rated 4 stars by 5 people

Can Shopping Cart Creator Handle Downloadable Products?

Shopping Cart Creator is equipped to handle downloadable products in the same way it handles physical products. This gives you, the shop owner, the most control over your inventory. Please note...

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Article ID: 565 | Published On: Dec 5, 2008 | 1,433 views | Rated 4 stars by 2 people

Can Visual Site Designer Open/Edit Preexisting HTML Files?

At this time, Visual Site Designer is a purely WYSIWYG (What You See Is What You Get) editor, which means it cannot be used to directly edit HTML. Additionally, it can only work with the .vnu...

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Article ID: 168 | Published On: Dec 31, 1996 | 7,678 views | Rated 3 stars by 262 people

How Do I Change My E-mail Address With CoffeeCup?

Log into your account and click the Your Profile link . You can change your e-mail address under the Account tab . If you have forgotten your login information, e-mail...

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Article ID: 244 | Published On: Dec 31, 1996 | 2,696 views | Rated 3 stars by 237 people

Visual Site Designer Crashes in Windows Vista

Note : This issue has been resolved in Visual Site Designer version 6.0. We highly recommend upgrading to this version. If you wish to use version 5.9.4 or lower, use these instructions to run...

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Article ID: 510 | Published On: Nov 5, 2007 | 2,197 views | Rated 3 stars by 176 people

Can I Edit a Theme in Shopping Cart Creator?

You cannot edit themes from inside Shopping Cart Creator, but you can with Shopping Cart Designer or Shopping Cart Designer Pro . This equally intuitive application allows you to modify your...

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Article ID: 545 | Published On: Dec 1, 2008 | 2,498 views | Rated 3 stars by 8 people

Is CoffeeCup Software Compatible With Windows 64-Bit?

Officially, all of our software is supported under Windows 7, XP, and Vista 32-bit. However, many of our users are able to use the software with Windows 64-bit running in Windows XP...

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Article ID: 617 | Published On: Feb 24, 2009 | 2,094 views | Rated 3 stars by 4 people

How Do I Redownload Lost Software or Upgrade to the Latest Version?

To recover any registered software you have purchased or to download any free upgrades, you will need to log into your account and click the Orders & Downloads link. All the software you...

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Article ID: 531 | Published On: Nov 11, 2008 | 1,449 views | Rated 3 stars by 3 people

How Do I Make a Screenshot?

The easiest way to show our tech support team what your software issue looks like is to take a screenshot. A screenshot is an image of your computer screen. If you aren’t sure how to take a...

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Article ID: 653 | Published On: Mar 30, 2009 | 1,155 views | Rated 3 stars by 2 people

I installed the registered version, but it's still running on the trial period.

It sounds like you either did not install the registered program after you downloaded it, or you installed it while the trial program was running. In either case, follow the directions below to...

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Article ID: 103 | Published On: Dec 31, 1996 | 3,659 views | Rated 2 stars by 480 people

Absolute vs. Relative Paths/Links

One of the most common things newcomers to HTML get confused about is linking to other pages and sites, especially when absolute and relative paths come into play. But worry not! Creating links...

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Article ID: 237 | Published On: Dec 31, 1996 | 13,325 views | Rated 2 stars by 393 people

I Don't Know HTML. Can I Still Use the Program?

Using CoffeeCup HTML requires that you understand the basics of HTML, but you don't need to be an expert. In fact, just reading the online help articles should be enough to get you up and...

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Article ID: 197 | Published On: Dec 31, 1996 | 4,620 views | Rated 2 stars by 338 people

I'm Not Receiving Attachments With My Form Results E-mail.

Many users have experienced some type of issue when trying to receive attachments in their e-mails. The culprit is usually a permissions issue with either the PHP/ASP script or some sort of...

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Article ID: 181 | Published On: Nov 20, 2007 | 2,157 views | Rated 2 stars by 53 people

Can Shopping Cart Creator Manage My Inventory?

Shopping Cart Creator gives you complete control over your inventory. This gives you the responsibility for keeping track of the number of your available products. If your inventory is...

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Article ID: 563 | Published On: Dec 4, 2008 | 1,295 views | Rated 2 stars by 1 people

I Haven't Recieved an E-mail With My Form Results.

This problem is caused by one of two things: Your Web hosting company does not allow sendmail to work with PHP, or your PHP is not configured to not use sendmail. Not sure what this means? Not...

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Article ID: 349 | Published On: Oct 11, 2005 | 5,209 views | Rated 1 stars by 934 people

Why Doesn't My Webpage Look the Same in All Browsers?

Ah, the age-old question: "Why doesn't my Webpage look the same in all browsers?" Since the dawn of time, mankind has sat at the keyboard, confused and bewildered at the magic of the World Wide...

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Article ID: 179 | Published On: Nov 27, 2007 | 7,086 views | Rated 1 stars by 135 people

Are There OS X Versions of CoffeeCup Software?

We are planning to release Macintosh versions of our software in the future, but at the moment our applications require Windows 7, XP, or Vista systems. This includes however, Intel-based...

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Article ID: 520 | Published On: Nov 11, 2008 | 1,396 views | Rated 1 stars by 1 people

Can I Mix Vertical and Horizontal Menus?

The two menu styles cannot be mixed. Root buttons and submenus are either both vertical or both horizontal. The reason for this is that it reduces the size needed to display the entire menu. ...

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Article ID: 376 | Published On: Jul 7, 2006 | 1,382 views | Rated 0 stars by 0 people

I Built My Site Using a Third Party's Webpage Builder. Will I Be Able to Use the HTML Editor?

Yes! You can use CoffeeCup HTML Editor to open any HTML page created with another company's Web design software. However, at this time you cannot open sites designed in other programs with...

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Article ID: 519 | Published On: Nov 11, 2008 | 1,295 views | Rated 0 stars by 0 people

What kind of Customer Supprt services do you offer?

You can find a wealth of video tutorials, Knowledgebase articles, and other helpful information in the help sections of all our software. You can reach this section by going to our site, clicking...

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Article ID: 522 | Published On: Nov 11, 2008 | 1,093 views | Rated 0 stars by 0 people

How Do I Unsubscribe From the CoffeeCup Newsletter?

If you scroll to the bottom of the CoffeeCup newsletter, you will see the following text: You can change your newsletter settings here at any time. All requests are honored but may take...

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Article ID: 523 | Published On: Nov 11, 2008 | 1,135 views | Rated 0 stars by 0 people

Do you have any resellers in my area?

At this time we do not offer any resellers of the CoffeeCup products. All license purchase must be made using the Online Store .

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Article ID: 524 | Published On: Nov 11, 2008 | 923 views | Rated 0 stars by 0 people

What payment options do you accept?

We currently accept all major credit cards (Visa, MasterCard, Discover, AMEX) as well as our new PayPal option. Unfortunately, we do not accept direct bank transfer as form of payment at this...

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Article ID: 525 | Published On: Nov 11, 2008 | 967 views | Rated 0 stars by 0 people

Where can I get a receipt for my order?

You will need to first login to your CoffeeCup account using the email and password originally purchased with. Once logged into your account, choose ‘Orders & Downloads’. Here you will...

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Article ID: 526 | Published On: Nov 11, 2008 | 961 views | Rated 0 stars by 0 people

I did not receive an order confirmation screen or email. What should I do?

Please contact the Sales team immediately before continuing to ensure that your order has been placed successfully and we will be happy to help.

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Article ID: 527 | Published On: Nov 11, 2008 | 1,235 views | Rated 0 stars by 0 people

My card was declined, but I see charges from you on my account. Did my order process successfully?

The charge you see on your account is a pre-authorized hold. Since our system has declined your card, the transaction will not post. The hold will drop off from your account according to your...

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Article ID: 528 | Published On: Nov 11, 2008 | 1,072 views | Rated 0 stars by 0 people

Do You Save My Shipping and Billing Addresses for Future Orders?

When you make your first purchase, you will also create your CoffeeCup user account. The information you enter will be saved in your account. To change this information, log into your account...

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Article ID: 529 | Published On: Nov 11, 2008 | 1,185 views | Rated 0 stars by 0 people

How Do I Change My Account Information?

To change your account information, log into your account , and then click the Your Profile link . From here, you'll be able to change your account information, including your basic...

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Article ID: 533 | Published On: Nov 11, 2008 | 1,225 views | Rated 0 stars by 0 people

I Forgot My Password. How Do I Retrieve it to Log In?

You can use the Forgot Password option to have a link sent to your e-mail in order to reset your password. If the e-mail account is no longer active, please contact us . In your e-mail, state...

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Article ID: 534 | Published On: Nov 11, 2008 | 1,258 views | Rated 0 stars by 0 people

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