White box on submit.


Registered User
98 posts

Hi,

Having had problems with WFB on a Windows Server, I have now changed to a Linux.

I have six forms on my site which were uploaded yesterday and having been tested, all are now working ok except for one which changes to a blank white box when the form is sent.

If I test the form on my laptop it works fine but it seems that this problem occurs on other pc's including my partners.

Any suggestions would be welcome.

Peter Gillies


Senior Advisor
13,492 posts

What version of php is on your host?
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

Here's my S-Drive site with
examples of what can be accomplished in VSD.
http://progrower.coffeecup.com/
Here's my CoffeeCup SCCP Shop with examples of what can be done.
http://progrower.coffeecup.com/shop/
This is a site I built for use in my job.
http://pestlogbook.com


Registered User
98 posts

The version of php on this server, 5.2.

The problem is only on one form out of the six and it does not happen every time.

Pete


Senior Advisor
13,492 posts

So when you say it doesn't happen every time is this you testing or users submitting?
Can you share a link to the form?:)
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

Here's my S-Drive site with
examples of what can be accomplished in VSD.
http://progrower.coffeecup.com/
Here's my CoffeeCup SCCP Shop with examples of what can be done.
http://progrower.coffeecup.com/shop/
This is a site I built for use in my job.
http://pestlogbook.com


Registered User
98 posts

If I test, it works fine. Other users submitting is a bit hit and miss. Sometimes the form works and sometimes not.

I have made the form invisible on the site but you can view it on a test page at:

http://www.thames-valley-boxer-rescue.org/test.html

Pete


Senior Advisor
13,492 posts

I just tried your form and it just disappears and stays on the test.html page. Are you submitting this data to a mysql or csv? Are you using Mail Chimp with this form?
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

Here's my S-Drive site with
examples of what can be accomplished in VSD.
http://progrower.coffeecup.com/
Here's my CoffeeCup SCCP Shop with examples of what can be done.
http://progrower.coffeecup.com/shop/
This is a site I built for use in my job.
http://pestlogbook.com


Registered User
98 posts

When you say it disappears, do you mean that you get a white box?

When the form is submitted, we get the submissions by email and it also redirects to a thanks page.

Not sure about the mysql or csv bit though. Bit too technical for me!

Pete


Senior Advisor
13,492 posts

It didn't redirect for me. the form just disappeared after clicking the submit. Very odd.:/
You say all the other forms I see are all working fine?
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

Here's my S-Drive site with
examples of what can be accomplished in VSD.
http://progrower.coffeecup.com/
Here's my CoffeeCup SCCP Shop with examples of what can be done.
http://progrower.coffeecup.com/shop/
This is a site I built for use in my job.
http://pestlogbook.com


Registered User
98 posts

That is exactly the problem that I am having but only on that particular form.

I have tried re-doing all of the settings but the problem is still the same.

I think a support ticket may be the way to go.

Pete.


Senior Advisor
13,492 posts

I think your correct. Post back here when you get an answer.:)
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

Here's my S-Drive site with
examples of what can be accomplished in VSD.
http://progrower.coffeecup.com/
Here's my CoffeeCup SCCP Shop with examples of what can be done.
http://progrower.coffeecup.com/shop/
This is a site I built for use in my job.
http://pestlogbook.com

Have something to add? We’d love to hear it!
You must have an account to participate. Please Sign In Here, then join the conversation.