I am not sure if this a global issue yet or just a random one. Godaddy has apparently made some changes to the way they allow email through PHP to be sent. If you do not customize your SMTP settings, your forms may display the error "Your form could not be submitted for the following reason(s):"

To correct this, you need to manually adjust your SMTP settings. You can find instructions here at
http://www.coffeecup.com/help/articles/ … m-builder/

At the bottom of that article, you will see a configuration specifically for Godaddy. Once you make that change, you can copy the user.cfg.php to all your form folders and it will correct this issue.

If you find that some of your forms still work, these changes will not have any impact on those forms, so you may want to still do it just to be safe.

Thanks Scott i followed your instructions

Hi All,
I am having this exact problem with my form on my website.
I cannot locate the user.cfg.php file.

What am i missing?

Can someone help please???

Thanks

It should be in the same folder that your formname.html is in.
So it would be formname/user.cfg.php
or right after export
formname_exported/formname/user.cfg.php

hmm all my forms are working (godaddy linux) although sometimes it takes time between filling out to receiving the notification, bit worried editing things i know nothing about lol....

UPDATE: I made the changes, now i get Fatal error: Class 'PHPMailer' not found in /home/content/91/10710391/html/email/fbapp/php/mailer.cls.php on line 263

<?php
/**
* CoffeeCup Software's Web Form Builder.
*
* This configuration file is intended to change the default behavior of the Web Form Builder scripts to
* accomodate special needs some users may have due to the server setup they have to deal with.
*
* The user is responsible for any changes to this file.
* Remove the '//' in front of the lines that you need add '//' in front of the lines you don't need.
*
*
* @version $Revision: 2244 $
* @author Cees de Gruijter
* @category FB
* @copyright Copyright (c) 2011 CoffeeCup Software, Inc. (http://www.coffeecup.com/)
*/

/*********************** Send Mail Configuration ****************************/

// What service is available for sending mail? Possible values are:
// - localhost [default] Server where the shop is installed, must be a Linux or Unix machine with sendmail
// - smtp A mail server of your choice that supports the standard SMTP protocol
$user_config['mailer']['service'] = 'smtp';
//$user_config['mailer']['service'] = 'smtp';

// Does the remote SMTP server need authentication?
$user_config['mailer']['smtp']['auth'] = false;
//$user_config['mailer']['smtp']['auth'] = false;

// Use this if the server needs authentication:
$user_config['mailer']['smtp']['user'] = 'name@your_domain.com';
$user_config['mailer']['smtp']['password'] = 'password';

// The address of the server
$user_config['mailer']['smtp']['host'] = 'relay-hosting.secureserver.net';
//$user_config['mailer']['smtp']['host'] = 'smtp.gmail.com';

// Connection parameters for a plain SMTP server
$user_config['mailer']['smtp']['port'] = '25';
$user_config['mailer']['smtp']['secure'] = '';

// Connection parameters for a SMTP server that supports secure connections, such as smtp.gmail.com
//$user_config['mailer']['smtp']['port'] = '465';
//$user_config['mailer']['smtp']['secure'] = 'ssl';

?>

Going to re upload the original files....

I have a Linux hosting plan with godaddy and the default seettings worked with one caveat. I could not send to my own domain! I could send email to every domain but the one I had the form posted on. I had to call godaddy and they had to change a server setting to fix it. Something to do with the different levels of the email accounts in the main account and the cpanel. It required no changes to the forms and associated files.

Can you tell me the exact thing that godaddy changed please? I have been on the phone with them for over two hours and they couldn't figure it out...

Hi Brenda,

This is very important, Ask them to enable PHP sessions. If this is not enabled for your account the webform will not work.

I'll give that a try thank you