I cannot open either program. I get Program not responding when I attempt to open. I've redownloaded and that did not fix it. I last used the player program a year ago, so I have no clue as to what is causing the conflict.
Windows Vista 32 bit.
Jim Harvey
Registered User
91 posts
BillR
Senior Advisor
3,144 posts
Jim,
Try running the program as administrator. Bill R.
First Baptist Church
Brighter Day Charities
Roberson Family
Try running the program as administrator. Bill R.
First Baptist Church
Brighter Day Charities
Roberson Family
Jim Harvey
Registered User
91 posts
No, that's not it. It just about opens, but i get the Vista "spinner" as if it not quite finished. I get the entire workpage and the quick tips window. As soon as I touch a button, I get the "CCvideoplayer.exe is not responding".
BillR
Senior Advisor
3,144 posts
Jim,
I am not sure from your answer. Are you using the run as administrator option to open the program? Bill R.
First Baptist Church
Brighter Day Charities
Roberson Family
I am not sure from your answer. Are you using the run as administrator option to open the program? Bill R.
First Baptist Church
Brighter Day Charities
Roberson Family
Jim Harvey
Registered User
91 posts
Hi Bill
I tried your run as administrator suggestion and the same thing happens. Then I tried to uninstall the programs and I get an error message:
"Could not open INSTALL.LOG file"
Something is corrupted. Now I need to figure out how I can uninstall them and reinstall.
I tried your run as administrator suggestion and the same thing happens. Then I tried to uninstall the programs and I get an error message:
"Could not open INSTALL.LOG file"
Something is corrupted. Now I need to figure out how I can uninstall them and reinstall.
BillR
Senior Advisor
3,144 posts
Jim,
This sounds like something for the CoffeeCup Tech Support.
Click on the Get Support button at the top of this page, click on Your Support Room, and start a new topic. Bill R.
First Baptist Church
Brighter Day Charities
Roberson Family
This sounds like something for the CoffeeCup Tech Support.
Click on the Get Support button at the top of this page, click on Your Support Room, and start a new topic. Bill R.
First Baptist Church
Brighter Day Charities
Roberson Family
wangkangchang
Registered User
5 posts
I have the same problem, have written CC Tech Support, and I get no response from them.
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