Personally I have just about had it with coffeecup software.
In the past I have had a number of unflattering comments regarding my
comments - e.g. "You should have tested it before buying... etc. They don't need to warn Canadians etc. about it being US only
because you should have tested it before buying etc. etc. At the time I trusted coffeecup software so did not fully
test it. My mistake - on both counts.
The problem is, while it is great software for the money - it is not professional level software. All too often it is not even usable. In that case it is not a good deal even if it had been free!
My shop (not live) currently gets confused when the amount to be taxed is not an even number so say 95% of the time the tax added is wrong. And I went through hell dealing with coffeecup support before they realized that it was a bug
. Finally I was told "the developers are working on it". Not good enough.
They do not treat their customers in a professional manner because frankly most of us are not. We are just trying to make a couple bucks doing something we like to do.
In my opinion anyone doing web/e-commerce type of work for paying customers and that are using coffeecup shopping cart software are nuts.
I mean Scott recently announced that the software was ready when it wasn't - as a joke!
And if they are testing Shopping Cart Creator Pro thoroughly before release - well that is a first!
Are they really good at responding to questions/problems with their software - they certainly are. Because they have a LOT
of practice at it. Even if they are not that good at fixing it.
I have other software (DigiCel FlipBook) that has free support for life. The difference is that their software is so well done, so stable that their customers have very few problems with it.
I am going back to school in the fall for a career change so my store front is on hold for one to two years - maybe by then the bugs will be worked out and SCC Pro will have been released...
"One might say that style is a form of imperfection."