Paypal Not Recognizing Sales - Post...

User 115072 Photo


Registered User
7 posts

I've read through the forums and haven't quite found the answer to a couple of issues!

www.cakepopmyheart.com is the shop.

1. I have check Visa and MC as accepted cards in the settings.
2. I have set up Paypal Standard with the Token ID with my clients Paypal info.
3. I have made three test purchases of different products and my Paypal account is charged and I receive an email telling me that payment is made to my clients Paypal account.
4. However, my client doesn't get an email of the transaction and I've gone into her PP account and no purchases/payments are shown.
5. Ironically, in early January, she made a test purchase and received an email with the transaction details, etc., but since then has received nothing.

Suggestions? I've tried calling PP, but they have "inclement weather" (according to the recording) and are only open M-F.

Thanks in advance!

Mark
User 115072 Photo


Registered User
7 posts

Just an update. The Paypal forums had this post about delayed email notifications (see attached).
Evidently they are aware of an issue.

Mark
Attachments:
User 187934 Photo


Senior Advisor
20,181 posts
Online Now

Thanks for posting that follow up information Mark.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com

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