CoffeeCup Software

I created 3 different projects in Photo Gellery. One a little advanced & the other 2 just tests from themes that came with Photo Gallery.

All 3 will not re-open after saving. They are not finished & I would like to continue working on them.

Everytime I open projects... Photo Gallery Freezes. It freezes on any project I made, but works on new themes that came with program.

I have un-installed & re-installed several times. Yes, it is the newest version. I have cleared any leftovers in the registery with CCleaner as well.
I am using Windows XP on a P4 3.0ghz 3GB RAM. Plenty of power to operate this program.

I have waited over 3 hours for program to come back from a frozen state. The only option is to use task manager to end program.

I can not work on any project I have saved from a prior time & am in fear of trying it again only to get the same result.

H E L P M E P L E A S E !

It sounds like you added an image to Photo Gallery that contained an & or some other special character. Try editing the saved XML file and make sure all images that are being referenced do not contain any special charters or spaces in them and then re-save it.

If you still have problems, open a support ticket and send us your project files and we can take a look at what the problem is.
~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~
Scott A. Swedorski - VP of Product Development
CoffeeCup Software Inc.
Phone: 678.495.3480

"Want to update your website from anywhere? Check out our new free service, S-Drive Streams. Visit http://www.coffeecup.com/sdrive for more information."

Thanks... I will look at the xml file. Basically the problem should exist in my photo file names?

I mean that is the first place I should look?

Here is the xml code for the images. I took a look & the only special characters I see are underscores & numbers.

Are these ok?

I see no spaces or any weird characters. Can you tell me if my photo file names look ok to you?

Thanks

XML CODE:

image1="drconcrete_files/phone_number_s.jpg"
bigimage1="drconcrete_files/phone_number.jpg"
image2="drconcrete_files/009_before_s.jpg"
bigimage2="drconcrete_files/009_before.jpg"
imagecaption2="BEFORE Dr. Concrete..."
image3="drconcrete_files/009_after_s.jpg"
bigimage3="drconcrete_files/009_after.jpg"
imagecaption3="AFTER Dr. Concrete complete with soldier brick trim & brick face landing"
image4="drconcrete_files/002_before_s.jpg"
bigimage4="drconcrete_files/002_before.jpg"
imagecaption4="Old concrete floor BEFORE..."
image5="drconcrete_files/002_after_s.jpg"
bigimage5="drconcrete_files/002_after.jpg"
imagecaption5="and AFTER just call Dr. Concrete for a FREE ESTIMATE!"
image6="drconcrete_files/004_before_s.jpg"
bigimage6="drconcrete_files/004_before.jpg"
imagecaption6="Deteriorating concrete steps BEFORE..."
image7="drconcrete_files/004_after_s.jpg"
bigimage7="drconcrete_files/004_after.jpg"
imagecaption7="and AFTER with Dr. Concrete on the job!"
image8="drconcrete_files/005_before_s.jpg"
bigimage8="drconcrete_files/005_before.jpg"
imagecaption8="plain & worn walkway BEFORE..."
image9="drconcrete_files/005_after_s.jpg"
bigimage9="drconcrete_files/005_after.jpg"
imagecaption9="and AFTER Dr. Concrete. Increases durabiltity & easy to maintain."
image10="drconcrete_files/006_before_s.jpg"
bigimage10="drconcrete_files/006_before.jpg"
imagecaption10="Look at this old pool deck BEFORE..."
image11="drconcrete_files/006_after_s.jpg"
bigimage11="drconcrete_files/006_after.jpg"
imagecaption11="and AFTER Dr. Concrete! Beautifuly trimmed edges with brand new deck facing! "
image12="drconcrete_files/007_before_s.jpg"
bigimage12="drconcrete_files/007_before.jpg"
imagecaption12="Old concrete driveway BEFORE..."
image13="drconcrete_files/007_after_s.jpg"
bigimage13="drconcrete_files/007_after.jpg"
imagecaption13="and AFTER! Dr. Concrete turns it into a goergeous part of the home! CALL NOW FOR FREE ESTIMATE!"
image14="drconcrete_files/008_before_s.jpg"
bigimage14="drconcrete_files/008_before.jpg"
imagecaption14="weathered & tired concrete steps BEFORE..."
image15="drconcrete_files/008_after_s.jpg"
bigimage15="drconcrete_files/008_after.jpg"
imagecaption15="and AFTER Dr. Concrete revives any concrete at very affordable prices."
image16="drconcrete_files/logo_3_s.jpg"
bigimage16="drconcrete_files/logo_3.jpg"
imagecaption16="Dr. Concrete also does School Logos on concrete..."
image17="drconcrete_files/logo_1_s.jpg"
bigimage17="drconcrete_files/logo_1.jpg"
imagecaption17="Business Logos..."
image18="drconcrete_files/logo_2_s.jpg"
bigimage18="drconcrete_files/logo_2.jpg"
imagecaption18="Your Favorite Team or just about anything you like. CALL NOW FOR FREE ESTIMATE!"
image19="drconcrete_files/phone_number(2)_s.jpg"
bigimage19="drconcrete_files/phone_number(2).jpg"
imagecaption19="SEE HOME PAGE FOR LIMITED TIME MONEY SAVING OFFER!"

One thing I did notice. It looks like my file names start with numbers. Could that be the problem?

Can you e-mail me the entire xml file to scott@coffeecup.com please?
~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~
Scott A. Swedorski - VP of Product Development
CoffeeCup Software Inc.
Phone: 678.495.3480

"Want to update your website from anywhere? Check out our new free service, S-Drive Streams. Visit http://www.coffeecup.com/sdrive for more information."