CoffeeCup — HTML Editor, Shopping Cart, Flash & Web Design Software

Recently Adobe released an auto-update to its Flash Player version 10,0,32,18. This update caused a conflict with CoffeeCup Photo Gallery, causing the browser to crash when a gallery was loaded.

We provided an update to our software to correct this problem, but accidentally neglected to also update all of our themes that we sell on our Website causing this error to be displayed when the software loaded:



If you are receiving this error with the latest version of CoffeeCup Photo Gallery, follow these steps to correct the problem.

1. Make sure you have v5.93 installed.

2. Close Photo Gallery.

3. Delete all files and folders located in C:\Program Files\CoffeeCup Software\CoffeeCup Photo Gallery\Themes\My Themes

4. Go to http://www.coffeecup.com/help/myorders/themes/ and re-download each of your Photo Gallery Themes.

I want to thank all of your for your patience while we tracked down this problem.

NOTE: Sorry for the hiccup last night with the themes. All themes are now updated. To prevent any confusion, I cleared out the posts in this thread.
~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~
Scott A. Swedorski
VP of Product Development

Scott - It's all good. Thanks for all your help.

Hi Scott,

This has been happening here for days now, so I updated my gallery software to V5.93, but the crashing continues. I don't uase any themes, just build the gallery from scratch.

In IE V6 I'm fine, but firefox V3.5.2 crashes the second i go to the gallery page.

This is the gallery in question:
http://www.doremi.co.uk/NEW_krankschaft/gallery.html

Thanks for any help you can offer.

-Steve

Hi Scott,

Ok, It's fixed. I apologise for the false alarm.

A second flushing of the cache and deleting of everything on the server solved it.

Sorry to have wasted your forum space!

-Steve

You just have to love IE!! ~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~
Scott A. Swedorski
VP of Product Development

Hi Scott,

I have "Loving IE" pencilled in for just after i start loving The Jonas Brothers.. don't hold your breath!

-S.

I just installed 5.94 and it throws the Access Violation when I launch the application. Brian Baldwin

You probably forgot to also update your themes.

If you are receiving this error with the latest version of CoffeeCup Photo Gallery, follow these steps to correct the problem.

1. Make sure you have v5.94 installed.

2. Close Photo Gallery.

3. Delete all files and folders located in C:\Program Files\CoffeeCup Software\CoffeeCup Photo Gallery\Themes\My Themes

4. Go to http://www.coffeecup.com/help/myorders/themes/ and re-download each of your Photo Gallery Themes.

I want to thank all of your for your patience while we tracked down this problem. ~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~
Scott A. Swedorski
VP of Product Development

OK. I should have tried this first but..... I deleted the files as recommended and reinstalled 5.94 and there is no error when Photo Gallery is launched.
Thanks! Brian Baldwin

that worked for me. any hints on updating 84 past galleries on my server?
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