I have tried to find a remedy.
1. I have cleared my cache and tried again from the beginning.
2. I have refreshed the page.
3. I have recreated the chat files and uploaded them.
4. I viewed the XML file and saw that it says "Customer Service."
What can I do to change it?
When it comes to programming, there are 'experts', there are 'perts', and then there's the rest of us. I'm working hard to achieve 'pert' status.