Many of the fonts listed in the Font Wizard list on HTML Editor do not load... the FAQ says if its loaded on my computer its loaded in HTML Editor ... the names are there , but not the fonts themselves.

Traditional Arabic, Tunga, Vrinda , shruti, Ravi, Aharoni, Andulus, Browallia, latha, are all TrueType fonts that are listed in the Font Wizard, but will not work. I tried three methods.....

1) cut and paste or copy and past the font (it shows up in proper sequence, and line spacing (in all ? for characters, over mouse and select font does nothing changes (all ????????? ?? ???? ??????? ?)

2) selecting the font and then trying to type it into the HTML Editor page you are working on, does not work either.

#) typing in Libre Office or MS Word both work !!! and, I can cut, paste, copy, email, create documents, and send/receive in any of these fons.... but NOT in HTML Editor.

do you mean you are trying to change the type font in the editor, or on the webpage you are creating with the editor.

Both.... do not work .please....READ my email !!!


I have an email poetry submission in Latha.... I can open it in either thunderbird, google mail or hotmail......, I can forward it to other people, I can print it, I can upload it, download it, I can manipulate it in Microsoft Offoce, I can use Creative Suite, or, I can PDF it to others, I can cut and paste it or copy and paste it to/from anyone anywhere including into Google Sites web pages, or Kompozer webpages, but NOT,,,, repeat NOT... into CoffeeCup HTML Editor. no matter what I do it shows up in CoffeeCup as all question marks ????? ?? ???????? ,???? ????????.

cut, copy paste it in....?????????? type it in using the selected font ????? ??? ????? mouse over the ?????? ?????????? and leave it blue, select the font from the wizard, and ?????? ????? ?????

None of these True Type fonts listed in the Fonbt Wizard show up in the Selected Font Preview window, or in the Sample text window they show up as Arial or some such.....

please re-read my complaint, I am building poetry pages in CoffeeCup HTML Editor, on XP 32 bit, (just as I have done for the past two years) nothing different here, other than these fonts listed in the Font Wizard are not available and do not work. they work in Google site builder and Kompozer though !!!

I can send and receive email in these fornts, create documents in these fonts, and copy, fax, and pdf these fonts. but They do not load in CoffeeCup FontWizard (they are listed, but do not work).

whazammo this is a user to user forum and getting upset with other users trying to help you will get you no where. We don't receive emails sent to Coffeecups tech support. Were here of our own free will to help other users because we love Coffeecups products and enjoy each others company. I think your best option will be to wait to hear from tech. support when they get back into the office on Monday.
Thanks.

David Wilson, David Rohlioff, and all viewers of this forum:
I apologize for not realizing that this is a user powered Help Forum... I belong to similar forums and volunteer myself, I was out of line in responding to a member of the forum, I thought this was a CoffeeCup Tech Support Forum.
Again, I apologize, Whazammo

The history here is my persistant and repeatable interface with what I thought was Tech Service, ending with exactly identical repeat results almost every time I have a complaint or problem. Any question posted receives a "canned" same -worded repeated answer used in earlier contacts (almost as if generated by a program). .. "if the text has the word "color" in it, send back message #472". "After the fifth customer email receipt, always give them the $15.00/hour call-the-office referral message, #422".

My pressing on with more and more detail of a problem creates a response identical to yesterdays..... asking me something very basic that is already in the text presented earlier. Again, usually reused identical wordings . . . but, somewhat mis-applied to the problem (as if answer #134 does not fully cover this...but, its close) these repeat themselves email after emaiil. around here we laugh when a problem is submitted, and use sticky notes on the monitor to guess which canned answer will come back... (I always win !).

Almost everytime.(except with Scott) (who is a 86% Prince), I get re-asked the very same info I generated at start-up of the complaint file, Product, (HTML EDITOR), computer OS (XP PRO), problem (That I just opened the complaint with), Yes, I looked at the FAQ before submitting my problem, Yes, I cleared cache, Yes, I am sure I am hooked to the Internet, Yes, my Caps Lock is off, Yes my Numeric Lock is off, Yes, the problem repeats itself, Yes, I realize I am communicating with a voice recognition robot, on and on and on, (with sometimes even a second SAME questioning), the only thing missing is the "say the word" level of response.

If these repeated queries are not insulting enough, the repeated "canned" same-wording responses, and the re-asking of "what" my problem is... costs time, and is very frustrating.. these problems, and the inability to do an actual "fix" rather than a work-around, has me about ready to pull the plug on HTML Editor entirely.

Many features of HTML Editor have quit working, and, I can use one of our four computers to get through each publication, (we have four publications), but, the inability to ever "solve" a problem (instead of just a band-aid over it) is not progress, (either for the end-user or the product) .

My 2 years of CoffeeCup interface has made me return to Kompozer far too many times to convince me that they are serious about moving ahead, there has never been a follow-up made (to this office) on any problem we raised (to be sure the demon stayed dead, and that the SOURCE of the problem is gone), rather than only the result of the problem..

So, I again apologize to all who were involved, or read my posts yesterday, I responded to a forum member improperly . . . I will go back to Google Sites for a fix on this publish, and get through it. But it is another on the list of unfixables that plague the HTML Editor, we can do work-around fixes here, but not for the Software there. tsk tsk, it could have been a "GREAT" product, rather than just a "GOOD" product. save for troubleshooting.

Your support ticket was only opened yesterday and it still in our queue. You have not even given us ample time to reply yet.

Your support ticket is here at https://www.coffeecup.com/help/myroom/351870/

When talking to any support department, it is always important to give as much information as possible. Details that you may think are not relevant, are extremely relevant to us. This way we do not have to go back and forth 3-4 times just getting the specifics. While you may think we have "canned" replies, that is not the case at all. If not enough information was given, we do have replies for that asking for more details. It always just depends on the context of the email you send.

This is the information we would love to get with every support ticket:

1. What OS and Service Packs are installed?
2. What version of IE installed?
3. Name of program, version and build (most important)
4. Are you installing the software as a limited user or admin?
5. What anti-virus applications are you using?
6. Is the issue always reproducible, random or just with certain files?
7. One of the most important things, SCREENSHOTS. A picture can say a 1000 words.

If you look at your support ticket that you opened yesterday, none of the above information was provided. This means we will have to send a few replies to gather the information. It is better to type a novel and give it all at first, then to provide a few sentences and hope for the best.

Not to mention that sometimes "canned" responses are most definitely needed. After all, why should a support person have to retype something over and over and over? If it fits, wear it, but.....

I do agree with you that there are a lot of customer support people that do not read the emails at all, but I don't believe that has ever happened here to me, not sure about others. I've put in my share of support tickets over the years and the worst case scenario is that sometimes what we say can be misunderstood, very easily done, just need some patience and perseverance and you'll usually get very good results from CoffeeCup's support team. You DO have to give them at least some time to answer though and realize that they might not even be in your country (in general, not just you personally) so sometimes they may be sleeping

Hang in there, usually if there is an answer, they will get it to you and usually pretty quick, just not always in our own impatient timing

I, and I'm sure others too, do appreciate the time and effort you took to apologize. We are a patient bunch and love to help out when we can. Hang in there and hopefully someone will be able to help you figure this out.

Incidentally, IMHO, none of this should be on the public forum, please remove it and share with those who need to know only.

Mid-month we are returning to our former International web presence, and will be publishing in Native language and Fonts.

That the TT fonts that HTML Editor cannot read . . . yet, are loaded and working in GoogleSites, Gmail, Kompozer, LibreOffice, and Thunderbird/Firefox and XP/Outlook Express, Adobe Creative Suite, and Gimp/Inkscape, on all of our pcs is something for us here to think about very quickly.

Again, my apologies to the volunteers.

You are still posting in the public forums. You need to respond to the support ticket here at https://www.coffeecup.com/help/myroom/351870/ I replied to you almost 5 hours ago.