Can't connect to CC servers - Post ID...

User 2840 Photo


Registered User
2 posts

I have entered what I believe is correct information setting up Direct FTP to connect to my S-drive. But I continue to get this error.

server: mysite.com
username: my CC login
password: my CC login pw.

this is the error message I receive.

"There was a problem connecting to your host or proxy. Please check your server settings and try again. If you are sure you have entered the correct information, please contact your network administrator or the server administrator. [7] Additional information: couldn't connect to host."

User 187934 Photo


Senior Advisor
20,181 posts
Online Now

Hi Matthew
In direct ftp you select the little shiftier icon to setup a S-Drive connection.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 2840 Photo


Registered User
2 posts

To my knowledge I did all of that. I opened the help document and followed the step by step directions.
User 187934 Photo


Senior Advisor
20,181 posts
Online Now

Open a support topic if you still cant get it working.
https://www.coffeecup.com/help/myroom/opentopic/
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com

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