CoffeeCup - HTML Editor, Flash & Web Design Software

Software Firewalls and Direct FTP.

We have found that this usually has to do with the software Firewall that is installed on that computer. (Norton Personal Firewall and ZoneAlarm are examples) This article deals with Norton Personal firewall. Once you have upgraded and installed the new version of Direct FTP you will need to scan your computer for Internet-enabled programs. Take a look at this Help article from Symantec's site on how this is done. Another article that directly deals with this can be found here. Both of those articles deal with Norton Internet Security 2003 and 2004.

Norton Internet Security (Norton Personal Firewall) 2004 and 2003
-  How to scan for Internet-enabled programs
-  Program stops working after installing Norton Internet Security or Norton Personal Firewall
-  How to configure firewall rules for Web-enabled programs

Norton Internet Security (Norton Personal Firewall) 2002 and 2001
-  FTP connection does not work with NIS or NPF enabled
-  Running the Application Scan in Norton Internet Security™ and Norton Personal Firewall™ 2002

Another option would be to check to make sure you did not fill in the Proxy Server information by mistake. If you have no idea what a Proxy Server is then most likely you don't have one. To check to see if you did fill in the proxy information click on View > Proxy Setup, in Direct FTP. If you have any information filled out in those fields, remove it and click OK. Now restart the program and try connecting.

Another possible option is the Built in Firewall in Windows XP. You can read about it by following the link below.
-  How to Enable and Disable the XP firewall.

The final possibility for those of you who have SP2 installed is to make our program an Excepetion to the SP2 firewall. Take a look at the instructions below.

1. From your desktop Go to Start > Settings > Control Panel
2. Locate either the Security Center or Windows Firewall
3. If you found the Security Center, now locate the Windows Firewall
4. Click on the Exceptions tab
5. Click the Add Program button
6. Locate CoffeeCup Direct FTP, highlight it and click OK
7. Click OK in the Firewall window
8. Reboot your computer and connect.