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Top Knowledgebase Articles
Is CoffeeCup Software Compatible With Windows 64-Bit?
The short answer is: yes, 99.9% of the time. The long answer is this: All of our software is designed to work on Windows 7, XP, and Vista 32-bit and 64-bit systems. However, we haven't actually created specific, 64-bit versions of our programs. Why? Well, having a 64-bit version of a software only makes sense for applications that need large amounts of memory (more than 4GB)....
Cannot Convert Videos
Some users have reported that they are unable to convert videos using CoffeeCup Ad Producer. The problem has to do with a codec installed on the computer that is conflicting with ours. Codec is an abbreviation for Coder-Decoder. It's an analog-to-digital (A/D) and digital-to-analog (D/A) converter for translating the signals from the outside world to digital, and back again. The...
I receive an I/O 103 error when converting videos.
When using Web Video Player or Ad Producer and you receive the alert I/O 103 Error dialog during the conversion process, this typically means that there is a conflicting codec installed on your computer preventing our software from converting your video. There are a few choices you have here: Try installing the K-Lite Codec or the FFDShow MPEG-4 Video Decoder ....
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